Hayward is a leading global designer, manufacturer, and marketer of pool
equipment and automation systems for the rapidly growing Outdoor Living market.
We have a recognized brand, a large installed base of pool equipment, strong
customer relationships, and a history of innovation with a focus on energy
efficiency and sustainability.

CUSTOMER SERVICE REPRESENTATIVE – EXPORT & INTERCOMPANY

? Location: El Prat de Llobregat (Barcelona), Spain

JOIN A GENERAL LEADER IN POOL EQUIPMENT

Hayward Industries is the world’s leading manufacturer of residential swimming
pool equipment, serving customers across Europe, North America, and more than 60
countries worldwide. For over 50 years, we have been delivering innovation,
energy efficiency, safety, and reliability to pool owners around the globe.

We are currently looking for a Customer Service Representative – Export &
Intercompany to join our European Customer Service team.

YOUR ROLE

As part of the Customer Service team and reporting to the Customer Service
Manager Europe,



you will play a key role in ensuring excellent customer support
while managing export operations and intercompany order flows across our
international network.

You will work closely with Sales, Supply Chain, Logistics, Operations, and
Finance teams to ensure a seamless customer experience from order entry to
delivery.

KEY RESPONSIBILITIES

* Manage customer inquiries via phone and email, providing timely and
professional support.
* Process and monitor customer orders using ERP systems.
* Follow up proactively on order status, deliveries, and potential delays.
* Handle customer claims, returns, and service incidents.
* Coordinate deliveries and transportation with customers and logistics
partners.
* Manage export orders, shipment tracking, and international documentation.
* Prepare and validate export documents such as Bills of Lading, Air Waybills,
Customs Declarations, and Certificates of Origin.
* Coordinate intercompany orders between subsidiaries

📌 Customer Service Representative_ Export (Barcelona)
🏢 Hayward Holdings
📍 Barcelona