At Allianz Partners, we are committed to creating outstanding customer experiences that drive loyalty, satisfaction, and business growth. We are looking for a Customer Experience Insights Lead to play a pivotal role in shaping our global customer experience strategy through data-driven insights, Voice of the Customer (VoC) intelligence, and customer journey analysis.

In this integral leadership role, you will lead a team of CX analysts, transforming customer feedback and operational data into actionable recommendations that influence strategic decisions, enhance customer journeys, and embed a truly customer-centric culture across the organization.

What You Do
- CX Insights Strategy & Framework
- Develop and evolve Allianz Partners' global Customer Experience Insights framework.
- Leverage Voice of the Customer (VoC) data, operational metrics, and AI-driven analytics to generate actionable insights.
- Build measurement models to assess the impact of CX initiatives and support strategic decision-making.
- Customer Insights & Analytics




- Lead the CX Insights team in identifying customer trends, pain points, and improvement opportunities.
- Transform customer feedback and data into compelling stories, dashboards, and recommendations.
- Deliver meaningful insights that help improve customer satisfaction, loyalty, and business performance.
- Customer Journey Excellence
- Drive end-to-end customer journey analysis across multiple Lines of Business.
- Identify friction points and prioritize initiatives that create the greatest customer impact.
- Benchmark best practices and continuously seek opportunities to enhance the customer experience.
- Stakeholder Collaboration & Business Impact
- Partner with senior leaders and cross-functional teams to embed customer-centric thinking into products, services, and processes.
- Facilitate workshops and collaborate with global and local stakeholders to drive CX initiatives.
- Influence strategic decisions through data-driven recommenda

📌 CX Insights lead (Madrid)
🏢 Allianz Partners
📍 Madrid