Your role

Mission
The Operations Manager is responsible for leading end-to-end service operations, ensuring efficient planning, field service execution, and customer support to maximize customer uptime, operational performance, and service profitability.

Job Description
Service Operations
- Lead daily service operations, including planning, scheduling, dispatching, and field service execution.
- Ensure efficient utilization of service resources and timely delivery of services.
- Manage service workload, backlog, and work-in-progress (WIP) to meet operational targets.

Team Leadership
- Lead and develop Field Service Engineers, Service Managers, planners, coordinators, and support teams.
- Foster a performance-driven, safety-focused, and customer-centric culture.
- Drive employee performance, capability development, and succession planning.

Performance Management
- Monitor and drive service KPIs, including:
- Response and turnaround time
- First-time fix rate
- Technician productivity and utilization
- WIP and backlog management
- Customer satisfaction




- Implement corrective actions to improve operational performance.

Customer & Business Support
- Ensure high-quality service delivery and customer satisfaction.
- Support the resolution of complex customer issues and service escalations.
- Contribute to service revenue growth and operational profitability.

Process & Systems
- Ensure effective use of service management systems, ERP, and CRM tools (SAP preferred).
- Utilize operational dashboards and data analytics to support decision-making.
- Drive continuous improvement initiatives across service operations.

To succeed, you will need

Experience
- Minimum 8–12 years of experience in service operations, after-sales service, or industrial service environments.
- At least 5 years of leadership experience managing service teams and operational functions
- Proven experience in managing field service operations, planning, scheduling, and customer support functions
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📌 Service Operations Manager (Galicia)
🏢 Atlas Copco
📍 Galicia