Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.
Die Position
TheIT Data Analyst is a key specialist responsible for providing data-driven insights to optimize service delivery, operational excellence, and the AI and Automation Roadmap for the Engineering L1 Support Team as part of the Integral Operations organization. This role focuses on in-depth analysis of operational data to consistently identify opportunities for efficiency gains, process optimization, and the practical application of AI and Agentic AI solutions in a service-focused environment.
You will translate complex metrics into clear, actionable recommendations to support Continuous Service Improvement (CSI).
Responsibilities
- Data-Driven Opportunity Identification: Continuously analyzes service data (e.g., ticket volume, MTTR, SLAs) to discover patterns, identify the most costly tasks, and actively propose concrete opportunities for automation, efficiency, and "Shift-Left."
- AI and Automation Roadmap Support: Collaborates with engineering teams to develop data-driven business cases for AI/AIOps initiatives (such as agent implementation) and measures the impact and return on investment of implemented solutions to drive the AI and Automation roadmap.
- Operational Dashboarding: Designs, builds, and maintains operational performance dashboards, focusing on key metrics that measure service quality beyond traditional SLAs, to increase employee productivity.
- Process Optimization for CSI: Uses data analysis to foster
📌 IT Data Analyst (Madrid)
🏢 Roche
📍 Madrid