IT Support Specialist - High Level of English - Based in Madrid

Our client, a leading biotechnology company headquartered in Madrid, is seeking a
highly motivated and people-oriented IT Support Specialist
to join their local team.

This position is idóneo for someone with strong interpersonal skills and a foundational to intermediate understanding of
Microsoft Azure Active Directory (AAD)
,
Microsoft Entra ID
, and
Microsoft 365
.

The selected candidate will act as a key point of contact for IT user support, resolving technical issues efficiently and with a strong customer service approach. A
high level of English
(spoken and written) is required, as the role involves supporting users across different regions.

Key Responsibilities
- Provide first-level support for hardware, software, and account-related issues.
- Assist with account provisioning, access control, group management, and password-related tasks using Azure Active Directory (AAD) and Microsoft Entra ID.
- Support users in Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.




- Communicate clearly and empathetically with users to resolve IT concerns.
- Document issues and solutions in the ticketing system.
- Escalate complex technical problems to senior IT staff or external vendors.
- Contribute to onboarding and offboarding processes from an IT perspective.
- Provide both remote and onsite user support as needed.

Required Skills & Qualifications
- Excellent interpersonal and communication skills.
- High level of English
(spoken and written); Spanish fluency is also required.
- Basic to intermediate knowledge of Microsoft Entra ID and Azure Active Directory (user/group management, MFA, conditional access).
- Familiarity with Microsoft 365 administration and user support.
- Strong organizational skills and ability to manage multiple tasks.
- Customer-focused mindset and willingness to go the extra mile.
- High school diploma or equivalent; additional education or certifications

📌 IT Support Specialist (Madrid)
🏢 Robert Walters
📍 Madrid