JOB REQ ID: 29338

ABOUT SUPERMICRO:

Supermicro® is a Top Tier provider of advanced server, storage, and networking
solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data,
Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest
growing company among the Silicon Valley Top 50 technology firms. Our
unprecedented global expansion has provided us with the opportunity to offer a
large number of new positions to the technology community. We seek talented,
passionate, and committed engineers, technologists, and business leaders to join
us.

JOB SUMMARY:

The Senior Program Manager will lead integral excellence in customer survey
optimization, on-site (audit) coordination, remediation and customer
relationship management. This role ensures insights and compliance are embedded
into organizational strategy, driving operational alignment and customer trust
across all regions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Governance

* Drive customer experience through management of customer questionnaires and
site visits.




* Maintain and report performance metrics (questionnaire, site visits, customer
satisfaction, corrective actions).
* Collaborate with regional department contacts to ensure consistent execution.

Process Building

* Develop and enforce Standard Operating Procedures (SOPs) for customer / third
party questionnaires, site visits, and customer engagement.
* Identify and maintain expert contacts across departments.
* Lead global training and education programs across various departments to
improve response time and innovate the process of gathering support.

Technology Implementation

* Deploy automation tools for questionnaire distribution and tracking
management actions.
* Build data platforms and infrastructure for actionable insights.
* Ensure integration and interoperability of responses across systems.
* Implement monitoring and analytics for real-time visibility.

Global Stakeholder Management

* Build strong regional rela

📌 Sr. Program Manager (Merindad de Sotoscueva)
🏢 Super Micro Computer
📍 Merindad de Sotoscueva