Ready to elevate your career and join a fast-growing team in the digital world?
Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Google Local Services Ads — a game-changing tool for businesses everywhere
Purpose of the role:
As a member of the TP, you will be working to support live providers in Local Services Ads by Google.
You will become a digital expert on requirements and support, providing expert support and guidance to live providers, becoming a trusted advisor on digital advertising strategies and contributing significantly to their business success.
Responsibilities:
Lead verification operations, ensuring rigorous validation of licenses, insurance, and business credentials
Provide expert-level support and manage complex escalations with precision and professionalism
Ensure strict content compliance through proactive monitoring and resolution
Analyze provider performance, drive strategic improvements, and contribute to retention initiatives
Oversee onboarding processes, ensuring seamless transitions and full compliance
Serve as a regional authority on verification standards and onboarding protocols
Take initiative in dynamic, cross-functional tasks and contribute to operational excellence
Requirements
C2 level of German and English
Extensive experience in customer service and stakeholder engagement
Exceptional communication, analytical, and organizational skills
Proven ability to work autonomously and deliver results under pressure
Bachelor's degree in Business or related fields
2+ years experience in legal compliance, trust & safety, or verification, with deep knowledge of local legislation
Familiarity with home services industries (e.g., plumbing, electrical)
Desirable Skills
Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
Communication: Exchanging
📌 German speaking Customer Support Specialist (Barcelona)
🏢 TP
📍 Barcelona