Experience the power of a game-changing career

Are you passionate about account management, customer success, and innovative AI solutions?

We're a integral technology and services leader that powers the brands of the future. We help some of the world's leading organizations accelerate digital transformation through technology and innovative solutions.

As a French-speaking Desk Account Manager Online in Barcelona, you'll help mid-market customers maximize the value of an AI-powered SaaS platform while driving product adoption, customer retention, and business growth.

What you will do in this role
- Build and manage customer relationships, promoting the adoption and effective use of an AI-powered SaaS platform.
- Identify customer needs and drive upselling, cross-selling, retention, and re-engagement opportunities to maximize account growth.
- Guide customers through platform capabilities, remove adoption barriers, and provide tailored recommendations to help them achieve their business goals.
- Manage subscription updates, commercial discussions,



and customer satisfaction to support long-term retention.
- Track customer interactions, opportunities, and performance metrics using CRM tools, ensuring accurate pipeline management and reporting.
- Collaborate with cross-functional teams to deliver an outstanding customer experience and contribute to business success.

Your qualifications
- 2-5 years of experience in Account Management, Customer Success, or B2B SaaS Sales.
- Native or bilingual French and professional English.
- Experience driving customer retention, upselling, cross-selling, and account growth.
- Excellent communication, relationship-building, and consultative selling skills.
- Experience using Salesforce or other CRM platforms in a target-driven environment.
- Passion for technology, SaaS, and Generative AI, with the ability to explain complex solutions in a clear and engaging way.

Nice to have
- Degree in Business, Marketing, Customer Relations, or a

📌 Desk Account Manager Online (Barcelona)
🏢 Concentrix Spain
📍 Barcelona