With many new and exciting projects underway, Trifork is now looking for a passionate Cloud Application Maintenance Specialist to join our dynamic and growing team in Barcelona.
The Role (Apps Maintenance Specialist)
We're looking for an Applications Maintenance Specialist to join our SAP Cloud Team in Barcelona.
You will work with a collaborative team where developers and business analysts maintain enterprise apps and improve backlog items for one of our key strategic clients.
In this role you will serve as the operational hub of the service: the first point of contact for incident intake, the person who keeps SLAs healthy, and the link between end?users, the engineering team, and the client.
You will report to the Service Delivery Manager and work closely with the team every day.
This is not a box?ticking technical support role; it's about connecting people, creating clarity, and enabling progress without unnecessary complexity.
What You'll Do
Incident intake & triage
Act as the first?level control point for all incoming incidents – log, categorise, prioritise,
and validate before dispatch.
Apply ITIL?aligned processes to assess impact and urgency; coordinate with the engineering team to route issues with clear, complete documentation.
Reproduce and document functional issues clearly so developers can act without unnecessary back?and?forth.
Follow the incident lifecycle end?to?end: from first contact through resolution and post?incident closure.
SLA ownership & service stability
Monitor open incidents against agreed SLAs; flag risks early so the team can act before they become problems.
Collaborate on the continuous improvement of incident management processes – your operational view is valuable input.
Reporting & data
Configure and maintain KPI dashboards that give the client and internal leadership an accurate, current picture of service performance.
Stakeholder communication
Be the main point of contact for end users: approachable, responsive
📌 Bcn-Apps Maintenance Specialist (Barcelona)
🏢 Trifork
📍 Barcelona
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