Hello ?

At Factorial we're looking for a new
Account Manager
for the
Spanish Market
to help us support and scale our
CX
team to the next level. As part of the team in charge of
account growth and retention
, you'll be in charge of
detecting upselling and cross-selling opportunities, closing upselling and cross-selling deals,
and
focus on retention and client satisfaction.
Ready to be part of the challenge?
?

About The Team ?
Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you’re passionate about people and love turning a challenge into a great experience, you’ll fit right in.

What You'll Do ?
- Build strong client relationships and understand their requirements through regular video calls to create engagement and provide them with product updates.
- It involves understanding the client's needs and goals and go-to person for anything and everything related to the client's experience




- Identify upsell opportunities to ensure the satisfaction of the clients and to add more value to their company.
- Analyze proactively your portfolio to make decisions and make an action plan for each company you are going to deal with.
- Recognize and proactively report trends, and potential weaknesses and help find the best solution to improve customers’ journeys and our product.
- You will work hand in hand with other teams (Sales, CX, Product, Engineering, Finance) to achieve Factorial's goals.

What are we looking for? ?
- You have experience managing customer portfolios (B2B) minimum 1 year.
- You are good at multitasking, problem solving and great team worker.
- You are proactive and you like to put forward new ideas.
- You have previous experience dealing with churn cases (retention) and upselling and cross-selling
- You have worked through KPI
- A proficient level of Spanish is required & professional English. We are international

Bonus Points:
- You have knowledge/experience in

📌 CX Account Manager Spanish Market (Barcelona)
🏢 Factorial
📍 Barcelona