IT Manager – Enterprise Applications Service Delivery & Operational Excellence
Role Summary:
At Flowserve, we are evolving how enterprise technology supports the business, moving from reactive execution to disciplined, predictable, and trusted operations.
We are seeking a senior leader to own Enterprise Applications Service Delivery and strengthen how we operate, stabilize, and continuously improve critical business platforms.
This role is central to building long-term confidence in enterprise technology through structure, clarity, and thoughtful execution.
Your tasks:
- Ensure predictable and stable operations across Enterprise Applications.
- Bring discipline and transparency to demand intake and prioritization.
- Reduce recurring operational noise through structured root cause management.
- Establish meaningful KPIs that provide clear visibility and accountability.
- Ensure professional, confident communication with business stakeholders.
- Own operational readiness and transition from project delivery into steady-state support.
- Shape a mature Regional Support Model aligned with enterprise standards.
- Contribute to enterprise-level decision-making as part of the EnSite leadership team.
Your Profile:
- Senior leadership experience in complex ERP or enterprise application environments (SAP, Oracle, or similar).
- A structured and disciplined approach to operational excellence.
- Experience in demand management and service governance.
- The ability to create clarity in complex, matrixed environments.
- Calm, thoughtful judgment under pressure.
- Strong stakeholder communication and expectation management skills.
- A mindset focused on long-term sustainability rather than short-term heroics.
We offer:
- We offer variety of benefits alongside competitive salary.
This position is instrumental in building a service model that the business can rely on; one grounded in control, predictability, stability, and continuous impr
📌 IT Manager – Enterprise Applications Service Delivery (Madrid)
🏢 Flowserve
📍 Madrid
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