Location: Fuengirola or Málaga, Spain (Hybrid- Visiting the Fuengirola CS Hub 3x days a week)
Department: Tech / Application Operations
About the Role
We're looking for a proactive and technically skilled Application Operations Engineer to join our growing Tech team.
This is not a traditional support role. You'll be at the heart of our transition from Application Support to modern Application Operations (AppOps) — owning application reliability, driving automation, and ensuring our systems run smoothly at scale.
A key part of this role is Identity & Access Management, where you'll leverage Microsoft Entra ID (Azure AD) to deliver secure, automated, and scalable access to business-critical applications.
If you enjoy solving complex problems, automating processes, and working across teams to improve systems end-to-end — this role is for you.
What You'll Be Doing
Own Application Reliability
- Take ownership of the availability, performance, and stability of key business applications
- Monitor system health,
integrations, and user experience
- Proactively detect and prevent issues before they impact users
Lead Incident & Problem Management
- Act as a key owner in application incident management (Tier 2/3)
- Troubleshoot complex issues and perform root cause analysis
- Drive post-incident reviews and continuous improvements
- Collaborate with development, infrastructure, and external vendors
️ Build Monitoring & Observability
- Configure and improve monitoring, alerting, and logging
- Tune alerts to reduce noise and improve signal quality
- Identify trends and risks early using data and metrics
Drive Identity & Access Management (Entra ID)
- Manage user provisioning and deprovisioning across applications
- Implement role-based access control (RBAC) and access governance
- Work with:
- Access packages & entitlement management
- Privileged Identity Management (PIM)
- Automated joiner/mover/leave