We are looking for an experienced L2 Platform Operations Engineer to support operational activities on a MuleSoft platform environment during the Europe shift. The role focuses on ensuring platform stability, service continuity, and SLA compliance across a multi-cloud ecosystem including AWS, Azure, and OpenShift, while collaborating with internal teams and external partners in an international environment.
Key Responsibilities
- Govern and oversee L2 operational activities to ensure service continuity and SLA compliance.
- Investigate, troubleshoot, and resolve incidents within agreed service levels.
- Perform platform analysis and operational troubleshooting.
- Analyze logs and identify root causes of operational issues.
- Escalate complex incidents to senior engineering teams when required.
- Support daily operations and service request execution.
- Participate in deployment, release, and change implementation activities.
- Execute operational procedures, runbooks, and recovery activities.
- Document incidents, resolutions, workarounds, and operational knowledge.




- Maintain and update knowledge base articles and technical documentation.
- Identify recurring issues and propose service improvements.
- Contribute to root cause analysis activities.
- Develop and maintain basic automation scripts for repetitive operational tasks.
- Track assigned actions through completion and closure.
- Lead production support meetings and operational reviews.
- Support Flex Gateway platform setup activities.
- Participate in on-call support and major incident resolution when required.
Deliverables
- Incident reports with documented resolutions and workarounds.
- Updated operational documentation and knowledge base content.
- Root cause analysis outputs and improvement recommendations.
- Automation scripts for operational efficiency.
- Runbook execution and recovery procedure records.
- Action tracking logs through completion.
- Deployment, release, and change implementation records.

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