Tucuvi is
the general leader in clinical Conversational AI in healthcare
.
Our mission is to enable efficient and effective care for all, starting with AI-led phone consultations that augment care teams' capacity
. Our safe and medical-grade AI autonomously conducts low-risk clinical calls, inbound and outbound, streamlining caseload, augmenting patient reach, and improving patient outcomes.
In Europe, our product,
an AI Care management platform powered by an AI Clinical Agent named LOLA, is CE-marked
as a SaMD (Software as a Medical Device).
Our enterprise-grade technology is implemented in +50 care settings, improving tens of thousands of patients' lives in more than 40 different care pathways. We partner with leading healthcare systems to transform patient care and augment healthcare professionals’ capacities.
Click here if you want to see more about Tucuvi.
If you want to see our impact on people's lives, click here.
CONTEXT
We’re growing fast, expanding the number of healthcare organizations we partner with and the use cases we support.
Our Customer Success team plays a central role in ensuring these partnerships are impactful, sustainable, and scalable.
We already have an incredible CS team
leading product adoption, defining success metrics, and driving customer satisfaction and growth. Now,
we’re looking for a Director of Customer Success to lead this team and take ownership of the strategies, processes, and initiatives that ensure our customers thrive
.
What You’ll Do
As
Director of Customer Success
, you’ll lead our Customer Success team, reporting directly to the CEO and being part of the leadership team of Tucuvi.
You’ll be responsible for the key metrics that define success:
customer retention, engagement, NPS, and revenue expansion
. You’ll also grow the team, coach and support its members, and build the infrastructure for scalable, high-impact customer success operations. Here is a more detailed description of what we expect to happen during yo
📌 Director of Customer Success (España)
🏢 Tucuvi
📍 España