About Planet

Planet is a integral provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role Overview
As part of Global Operations, you’ll be working with an amazing diverse team of talented and customer centric people across the world. We’re building a world-class operation and you’ll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience. You’ll find opportunities across customer facing, technical and administrative roles, customer services, onboarding, Tax Free, training,



or one of the many other exciting areas in Global Operations. You’ll be presented with unrivalled prospects to grow, learn and develop in your career. We’re growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution.

What you will do
- Coach and encourage Helpdesk Support Agents in their daily work, regular know-how transfers, updates, and control
- Identify individual or team training and personal development gaps and needs
- Reinforce team cohesion and cooperation and promote company values during interactions with clients, superiors, and colleagues
- Assist Management with special projects or tasks, efficiency increase and process optimization
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of escalations, including follow-ups with end-users and management team
- Recommend improvements to

📌 Payments Customer Services Supervisor (Madrid)
🏢 weareplanet
📍 Madrid