KEY AREAS OF RESPONSIBILITY:
Sales:
· Be the main point of contact with a specific number of customers supporting back-office activities.
· Communicating important customer feedback to internal stakeholders.
· Actively participating in the costing process, from customer requests to margin review, including updating internal cost files and price lists in the ERP system.
· Communicating and negotiating prices with customers with support of the commercial director.
· Generating and maintaining high-quality customer data in Salesforce based on captured information.
· Requesting, coordinating, and following up on product samples according to agreed timelines, ensuring clear and timely communication with customers.
· Updating customer information and initiating required workflows to ensure accurate ERP data; creating or amending customer accounts as needed after collecting all relevant information from key contacts.
· Preparing sales data for internal and external reviews (e.g. S&OP; meetings).
· Managing the resolution of customer issues and inquiries promptly,



ensuring satisfaction and loyalty.
· Coordinating with supply chain and operations to ensure timely delivery and service excellence.
· Local lead for general business units’ sales (e.g., Ornua Ingredients International and Ornua Ingredients Europe (UK)).
· Identifying and pursuing additional sales opportunities when they arise.

Marketing:
· Analyzing and delivering consumer insights and market data using internal strategic tools to support business decisions.
· Preparing ad hoc reports for decision-makers, including research on new products, claims, and market trends.
· Supporting internal communication initiatives across teams.
· Producing marketing materials tailored to specific needs for our brands in the UK and commercial teams across Europe (e.g. sales sheets, flyers, 3D artwork, trade show materials, merchandising).
· Preparing and delivering presentations for customer visits, from deck creation to presenting

📌 Sales & Marketing Executive (Mediana de Voltoya)
🏢 Ornua Ingredientes España
📍 Mediana de Voltoya