- As a Client Success Specialist, you’ll play a pivotal role in our mission to help hoteliers optimize their direct booking strategies.
- You’ll be responsible for onboarding, managing, nurturing and growing relationships with our existing clients, ensuring they receive the highest value from our solutions.
- As a trusted partner, you’ll use data-driven insights and proactive support to empower clients, driving their success and fostering long-term, meaningful partnerships
- Manage the entire client lifecycle, from seamless onboarding and account setup to building long-term, impactful relationships that drive continuous success
- Leverage hotel performance data to provide actionable insights, empowering clients to make informed, data-driven decisions that optimize their direct bookings
- Collaborate closely with internal teams, including Sales, Product, Marketing and Technical teams to ensure a smooth and positive experience at every stage of the client journey
- Act as the voice of the customer,



gathering valuable feedback and collaborating with product and technical teams to foster continuous improvement and innovation
- Identify and capitalize on upsell opportunities within your client portfolio, maximizing value and driving sustained revenue growth
- Contribute actively to team meetings, sharing best practices and collaborating to enhance the collective success of the team
- Excel in a fast-paced environment, effectively managing multiple client accounts with agility, efficiency, and a solutions-oriented mindset
Benefits
- Vision & dental Insurance
- Work from home opportunities
- Health insurance- Native or advanced professional fluency in German and English is mandatory
- Previous experience working with hospitality software or in a B2B hospitality SaaS environment is 100% required
- Strong communication and problem-solving skills, with the ability to build rapport easily and engage clients in consultative conversations
- A genuine passion for the travel techn

📌 Client Success Specialist (Barcelona)
🏢 Lighthouse
📍 Barcelona