In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.
At Mahle SBS as a Technical Support Advisor on our team, you will:
-Provide technical support and assistance to customers via e-mail and phone.
-Addresses, responds and resolves to customer inquiries on products and services, including installation, operational functions, troubleshooting and maintenance.
-Provide response in a timely manner to customers queries and focuses on building close long-term client relationships.
We are looking for a passionate candidate with a high sense of Teamwork.
Key Responsibilities & Tasks:
- Delivers training to OEM´s and assemblers as per request and business needs.
- Deploys high level knowledge in the market and collect information for corrective action & improvement.
- Takes control of OEM´s claim by escalating to key company areas if necessary.
- Coordinates with Supply Chain department for parts pick-ups and replacement shipments.
- Guides customers through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
- Consults with users to determine steps and procedures taken to identify and resolve the problem.
- Prepares customer reports to track progress on improvement actions
- Performs other related duties as assigned.
Required skills:
- Bike industry or mechatronic background is important
- Excellent verbal and written communications skills
- Excellent interpersonal and computer skills
- Proficient in customer focus skills
- Professional and pleasant telephone and face to face manner
- Availability to travel and visit customers when required
- Strong analytical and problem-solving skills
- Excellent time management and organizational skills
Concentrix is a great match if you:
- Are proficient or bilingual in German plus an advanced level of English
- High School graduate o
📌 Technical Support Advisor (Barcelona)
🏢 Concentrix Spain
📍 Barcelona
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