Job Description
Ready to shape the future of insurance operations? Apply now to join Chubb in Madrid as an Underwriting Operations Technician – Online.
Within Chubb’s Operations Hub for Continental Europe, this role sits at the intersection of intelligent automation and human expertise. You’ll help ensure AI-assisted underwriting processing for our Iberian SME portfolio is accurate, compliant, and delivered to the highest standards.

This is a great opportunity for someone who is detail-oriented, analytically minded, and excited by the evolution of insurance operations and digital workflows.

Key Responsibilities
- Monitor automated processing queues and resolve exception cases within agreed SLAs.
- Review and validate AI-extracted data against source documents.
- Apply underwriting judgment to complex or non-standard cases.
- Identify recurring exceptions and support continuous improvement of automation rules.
- Collaborate with technology and operations teams to refine workflows and thresholds.
- Support testing and validation of AI workflow changes before production.




- Manage broker digital experience, including access, maintenance, and escalated queries.
- Carry out quality checks, audits, and compliance reporting.
- Help improve processes and reduce inefficiencies across operations.

Qualifications
- Experience in insurance or financial services operations.
- Strong attention to detail and analytical thinking.
- Confidence working in AI-augmented environments and questioning automated outputs.
- Good communication skills and the ability to explain decisions clearly.
- Proficiency in MS Office, especially Excel. Proficiency using AI tools,
- Business-level in Swedish, English, and Spanish; an additional European language is an advantage.
- A proactive, curious mindset and a desire to grow as a Subject Matter Expert.

What Can We Offer
- 32 days of vacation a year
- 2 days working from home option + additional adaptable days
- Working from home allowance
- Entry t

📌 Underwriter Operations Technician (Madrid)
🏢 Chubb
📍 Madrid