Schwarz Digits creates the technological foundation for digital sovereignty in
Europe. As the IT and digital division of the Schwarz Group, we develop and
manage the IT infrastructures for the retail divisions Lidl and Kaufland, as
well as Schwarz Production and PreZero. At the same time, we operate as an
independent provider in the external market to support companies across Europe
in their digital transformation. We bundle our core services in the areas of
Cloud, Cyber Security, Data & AI, Communication, and Workspace.

Join us and contribute to digital sovereignty in Europe. With us, you will work
at the intersection of agility and security: You will benefit from fast
decision-making processes, enjoy genuine creative freedom in your projects, and
be able to build upon the stable foundation of the Schwarz Group.

Salesforce Service Cloud Consultant / Business Analyst

Employment Area: Location: Employment Type:

YOUR TASKS

* Sparring Partner: Evaluate new ideas, challenge the status quo, and
demonstrate what is possible with Lightning Flows, Omni-Channel, and AI




support (Einstein, Cognigy).
* Business-IT Interface: Act as the bridge between the business units,
development teams, and infrastructure operations to translate complex
challenges into elegant solutions.
* Continuous Improvement: Identify potential system enhancements, drive them
within the team, and help prioritize the roadmap to avoid technical ballast.
* Foresightful Customization: Build and maintain solutions that work seamlessly
across 30 centers, juggling complex permission models, layouts, and automated
workflows.
* Release & DevOps Management: Familiar with DevOps practices, you guide new
features through the deployment lifecycle—from initial workshops and sandbox
environments to CI/CD pipelines and organization-wide go-live.
* System Control & Monitoring: Control and plan system processing from a
business perspective, overseeing processes from operational planning to event
handling and escalatio

📌 Salesforce Service Cloud Consultant (Barcelona)
🏢 Schwarz Dienstleistungen
📍 Barcelona