Are you an experienced professional in guarantees and surety operations with a
passion for client servicing? Do you thrive in an international environment
where strong interpersonal skills and attention to detail make a real impact? If
so, this could be your next career opportunity.

About the Role

As an Operations Surety Specialist, you will play a key role in delivering
exceptional service to our integral corporate clients and brokers. You will be
responsible for the timely and accurate handling of surety bond and guarantee
requests while ensuring compliance with legal and regulatory requirements.

You will work closely with internal stakeholders, clients, and brokers to
support business growth and deliver an outstanding client experience.

Your Key Responsibilities

* Review and coordinate the issuance of surety bonds and guarantees, ensuring
compliance with regional jurisdictional and regulatory requirements.

* Provide guidance on guarantee and bond wordings, particularly under English
Law and URDG758 frameworks.





* Structure and support complex surety transactions while minimizing
operational and regulatory risks.

* Deliver high-quality client servicing by handling requests, inquiries,
amendments, and new transactions in a timely and accurate manner.

* Maintain and strengthen relationships with clients and brokers, contributing
actively to business growth and client satisfaction.

* Analyze incoming emails and documentation, assess the nature of requests, and
allocate tasks efficiently to the appropriate teams.

* Process and allocate client payments accurately, support reconciliations and
premium bookings, and resolve discrepancies when necessary.

* Support clients with account statements and payment-related inquiries while
ensuring high service standards and responsiveness.

About the Team

The Surety Europe Team is a growing and dynamic international team closely
collaborating with Surety business unit. Driven by strong customer orientation
and service ex

📌 Operations Surety Specialist (Madrid)
🏢 Swiss Re
📍 Madrid