Application Support Consultant (Madrid)

Application Support Consultant (Madrid)

17 ago
|
Nextlane
|
Madrid

17 ago

Nextlane

Madrid

About Us
At Nextlane, we don’t just develop software solutions – we create the future of the automotive industry.
We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market.
We believe in the value of every team member, offering opportunities for you to develop and contribute to meaningful solutions.
So… What does it mean to be a #Nextlaner?
- Be part of a growth-oriented culture.
- Collaborate with colleagues from all over the world.
- Believe in the Power of ideas and the diversity of thought.
- Be committed to provide an environment where you can learn, grow, and collaborate on projects that make a integral impact.

Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company.
At Nextlane, you’ll have the opportunity to innovate, push boundaries, and work on solutions that are transforming the automotive world.
Your Responsibilities:




As a key member of the team, you will be responsible for:
- Provide comprehensive technical support to users.
- Troubleshoot and resolve system-related issues to ensure smooth operation of the DMS.
- Maintain direct telephone contact with customers to address urgent challenges and questions.
- Handle written communication through a dedicated ticketing system.
- Ensure customers receive prompt technical support and solutions.
- Contribute to customer satisfaction and loyalty through efficient service delivery
- Create and continuously maintain a knowledge base.
- Provide a central information resource that helps customers find solutions independently.
- Support the service team in handling requests efficiently
- Ensure seamless integration between the DMS/accounting system and manufacturer or dealer systems.
- Support efficient data communication and process integration
- Participate in daily discussions regar

📌 Application Support Consultant (Madrid)
🏢 Nextlane
📍 Madrid

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