WHY THIS ROLE IS VALUABLE
This role supports the Ingredients EU Sales team from the Ávila facility by managing day to day customer activities, including sales forecasting, price file management, sample coordination and business development activities. This role is the primary point of contact for a number of customers, with support from the commercial director europe.
KEY AREAS OF RESPONSIBILITY:
Sales:
· Be the main point of contact with a specific number of customers supporting back-office activities.
· Communicating important customer feedback to internal stakeholders.
· Actively participating in the costing process, from customer requests to margin review, including updating internal cost files and price lists in the ERP system.
· Communicating and negotiating prices with customers with support of the commercial director.
· Generating and maintaining high-quality customer data in Salesforce based on captured information.
· Requesting, coordinating, and following up on product samples according to agreed timelines, ensuring clear and timely communication with customers.
· Updating customer information and initiating required workflows to ensure accurate ERP data; creating or amending customer accounts as needed after collecting all relevant information from key contacts.
· Preparing sales data for internal and external reviews (e.g. S&OP; meetings).
· Managing the resolution of customer issues and inquiries promptly, ensuring satisfaction and loyalty.
· Coordinating with supply chain and operations to ensure timely delivery and service excellence.
· Local lead for general business units’ sales (e.g., Ornua Ingredients International and Ornua Ingredients Europe (UK)).
· Identifying and pursuing additional sales opportunities when they arise.
Marketing:
· Analyzing and delivering consumer insights and market data using internal strategic tools to support business decisions.
· Preparing ad hoc reports for decision-makers, including research on new pr
📌 Sales & Marketing Executive (Ávila)
🏢 Ornua
📍 Ávila