Are you passionate about technological innovation and digital transformation?
At Raona, we design and deliver IT solutions focused on digital transformation and process automation within Microsoft environments.
With over 330 professionals across Spain, Andorra, Argentina, and Colombia, we are a results-driven organization defined by autonomy, accountability, and an entrepreneurial mindset. With more than 20 years of experience, we foster a collaborative, innovative culture built on trust and strong team spirit.

The Role
We are looking for a Service Manager to join our team. The primary responsibilities include:
- Leading the operational management of the IT Managed Services team.
- Ensuring service stability, internal organization, and effective workload coordination.
- Following up on technicians’ performance and priorities.
- Monitoring service KPIs (SLAs, backlog, critical incidents) and ensuring consistent delivery standards.
- Identifying operational risks and proposing corrective or improvement actions.




- Coordinating with internal departments involved in service delivery when required.
- Maintaining and continuously improving service documentation and operational procedures.
- Leading regular service review meetings with clients, including English-speaking stakeholders.
- Reporting operational status, risks, and improvement areas to the IT Manager.

If you are motivated to make an impact within a high-performing team and a positive work environment, we would love to hear from you.

What We’re Looking For
Mandatory Requirements
- Minimum 3 years of experience in IT Service Management or similar roles.
- Proven experience leading technical teams from an operational perspective (workload management, performance follow-up, coordination).
- Experience managing SLAs and service KPIs in multi-client environments.
- Experience leading service review meetings with clients.
- Professional English proficiency (minimum B2 level, capable of conducting meetings).

Nice to

📌 IT Service Manager (Sant Joan Despí)
🏢 Raona
📍 Sant Joan Despí