Job Details
Position Job Title: Customer Service Manager Alzira
BG and BU: Snack&Confectionary;
Function: Operations
Sub-function: Customer Service
Location: Amcor Flexibles Alzira
Line Manager’s Job Title: CS Senior Manager, Snack&Confectionary;
Advertising Legal Entity: Amcor Flexibles Alzira
Contract Type: Permanent
Job Purpose
Lead the Alzira S&C; Customer Service Representatives (CSRs) in support of a customer-centric organization. Build customer loyalty by proactively managing the Customer’s experience, taking ownership of customer expectations, and providing innovative service solutions.
The Customer Service Manager will also convey the Supply Chain strategy towards customers & sales. He/She will understand Sales and Supply Chain strategy to offer proper support to business development/market/growth actions.
Principal Accountabilities
Main Responsibilities
- Lead Customer Service Representatives in execution of business strategy and in support of a customer-centric organization.
- Build customer loyalty by proactively managing the Customer’s experience,
taking ownership of customer expectations, providing innovative service solutions, and maintaining an “ease of doing business” environment.
- Build relationships with customers through visits, ‘Voice of the Customer’ feedback, participation in plant tours, assisting on projects and addressing service needs/issues.
- Partner with Operations/Supply Chain to review schedules, anticipate and mitigate potential issues and collaborate on meeting customer expectations.
- Partner with Sales to efficiently ramp-up new Customers and to develop joint efforts to pro-actively develop existing Customers.
- Assist in implementation and monitoring of customer Vendor Managed Inventory programs, forecasting and demand planning.
- Support the business strategy through the creation of customer-centric service processes, standards and metrics.
- Work in collaboration with other functions on escalated issues relating to c
📌 Customer Service Manager (Alcira)
🏢 Amcor
📍 Alcira