About Dcycle
Dcycle is a fast-growing B2B SaaS company that simplifies sustainability by making it transparent and easy to manage. We help businesses store and manage their non-financial data in one system, cutting through regulatory, financial, and technical complexities. With four years of exponential growth, we're empowering companies to streamline processes and stay competitive and take control of their information. Our team is innovative, driven, and passionate about helping companies improve their competitive edge. Join us if you are hungry for a challenge

Your Role
We’re looking for a technical-profile Customer Success (CS) professional who will serve as the strategic bridge between our customers and our data platform. This role combines technical capabilities in data management with sustainability knowledge, translating business needs into data-driven solutions.
What makes this role special?
This is a Customer Success role with a strong technical component. Unlike a traditional CS role focused only on relationships and adoption,



this position requires:
- Deep understanding of data architectures: data models, integrations, pipelines, and transformations
- Ability to diagnose technical issues: data quality, workflow errors, incorrect configurations
- Ability to translate between three languages: sustainability ↔ data ↔ business
- Working side-by-side with technical teams: both on the customer side (IT, Data) and internally (Product, Engineering)

Key Responsibilities
You will be responsible of successfully handling small client accounts of up to 500 employees, approximately. Your goals will be focused in these areas:
Pre-onboarding and transition
- Receive a complete handoff from Sales: customer motivations, technical pain points, expectations, current data architecture, and key stakeholders (including IT/Data profiles)
- Hold the first call within

📌 Customer Success Analyst (Madrid)
🏢 Dcycle
📍 Madrid