Technical Support Associate – Barcelona
We are looking for a curious, resourceful, and detail-oriented Tech Support Specialist interested in management path to join our growing Tech and Product team in Barcelona.
As a Tech Support Specialist, you will act as a bridge between our clients, Customer Success teams, and Engineering organisation. You will play a key role in ensuring technical issues are identified, investigated, communicated, and resolved with high quality and speed. Beyond day-to-day support, you will contribute to platform reliability, release quality, tooling, and technical enablement across the organisation.

Flowbox is a fast-scaling SaaS company founded in 2016. Our platform enables brands to collect, manage, and publish User Generated Content (UGC) across their marketing and E-commerce channels.
Earlier this year, Flowbox acquired the Danish company Dreaminfluence, a leading influencer marketing platform. Post-acquisition, Flowbox now serves more than 1,000 customers, reports close to €9M in ARR, and employs over 60 people across offices in Stockholm, Barcelona,



Amsterdam, and Copenhagen.

About the team
You will be part of our Tech and Product organisation, working closely with Engineering, Product Management, and our customer-facing teams (Customer Success, Support, and Sales Engineering). The Technical Support team’s mission is to ensure Flowbox runs smoothly for every client, resolve technical issues efficiently, and strengthen the overall quality and reliability of our platform.
This role is central to bridging customer insights with our technical roadmap and ensuring a seamless experience for users implementing or running Flowbox on their sites.

What you will do
A regular day will include:
- Handling and resolving technical support tickets from internal stakeholders, mainly Customer Success, and occasionally directly from clients
- Investigating platform issues, unexpected behaviours, and customer-impacting bugs through logs, browser develop

📌 Technical Support Specialist (Barcelona)
🏢 Flowbox
📍 Barcelona