This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Project Incident Manager for Manhattan Active (MAWM/MAO) based in Spain.

As a Project Incident Manager, you will play a critical role in ensuring the successful delivery of large-scale Manhattan Active Warehouse Management (MAWM) and Order Management (MAO) implementations. You will lead the coordination and resolution of high-priority incidents that could impact key project phases, including testing, cutover, go-live, and hypercare. Working across business, technical, and vendor teams, you will drive timely incident resolution while minimizing operational and delivery risks. This role requires strong leadership, excellent communication skills, and the ability to perform effectively in fast-paced, high-pressure environments. You will contribute to continuous service improvement by identifying root causes, strengthening governance, and supporting successful project outcomes across international implementations.

Accountabilities




- Lead the end-to-end management of critical project incidents throughout implementation phases, including design, testing, cutover, go-live, and hypercare.
- Assess incident severity, business impact, and delivery risk while coordinating cross-functional teams to restore service as quickly as possible.
- Facilitate incident calls, assign ownership, monitor progress, and maintain accurate documentation of actions, decisions, timelines, and outcomes.
- Coordinate technical teams across Manhattan Active Warehouse Management (MAWM), Manhattan Active Order Management (MAO), integration platforms, transport management systems, automation technologies, infrastructure, and customer environments.
- Drive root cause analysis, oversee defect prioritization, and coordinate deployment of permanent fixes to prevent recurring issues.
- Communicate incident status, business impact, recovery plans, and risks to executive stakehold

📌 Project Incident Manager for Manhattan Active (España)
🏢 Jobgether
📍 España