The Red Hat Enhanced Solution Support is looking for a Software Maintenance Engineer with a solid background in Platform-as-a-Service (PaaS) technologies to join our Enhanced Support for Red Hat OpenShift team. In this role, you will be challenged in providing high-level technical support and sustaining engineering services to dedicated enterprise customer accounts to help maximize up-time and reduce IT costs. Support Delivery (SD) is Red Hat's customer facing support team. We provide high quality technical support to Red Hat customers around the globe across all Red Hat product lines, resolving issues quickly and efficiently. You’ll collaborate with our customers, top developers, architects, and operations teams to troubleshoot complex and challenging issues. You'll partner closely with development engineering teams and work alongside some of the brightest developers in the open source community. You will also work with Red Hat’s key strategic cloud partners to jointly solve multi-vendor customer issues.



This position is a great opportunity to join one of the fastest growing enterprise software and services companies and the leader in open source software.

What will you do?
- Act as the direct contact and adviser for customer inquiries about Red Hat OpenShift Container Platform through our Customer Portal as well as by phone and using remote access tools
- Deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a variety of issues
- Analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner
- Resolve and proactively address critical issues
- Collaborate with other support engineers and other internal teams and external parties during the problem resolution process
- Document diagnostic steps and create reusable solutions for future incidents
- Work as part of a team and focus on custo

📌 Software Maintenance Engineer (España)
🏢 Red Hat
📍 España