Summary The Customer Service International Associate – Iberia is responsible for providing customer service and operational support across the Iberia region. This role serves as a key liaison between customers and internal teams, ensuring timely processing of customer requests, accurate system updates, and effective resolution of service-related issues. The position plays an important role in maintaining customer satisfaction while supporting daily business operations.
What You Will Do
~ Upload and maintain customer and product information in InfoTip and other internal systems.
~ Support the review and follow‑up of customer credit requests, coordinating with Finance and other stakeholders as needed.
~ Review and process logistics and freight invoices, ensuring accuracy and timely resolution of discrepancies.
~ Assist with the management and resolution of customer complaints, working cross‑functionally to provide timely responses and corrective actions.
~ Provide customer support for Amazon accounts, including monitoring and responding to customer inquiries and emails.




~ Process customer orders, requests, and documentation in accordance with company procedures.
~ Monitor and maintain customer records to ensure data accuracy and compliance.
~ Collaborate with Sales, Supply Chain, Logistics, Finance, and other internal functions to support customer needs.
~ Track and follow up on open customer service issues to ensure prompt resolution.

To Be Successful You Will Have
~ Bachelor's degree or equivalent work experience preferred.
~1–3 years of experience in Customer Service, Sales Support, Logistics, or a related function.
~ Strong organizational skills with excellent attention to detail.
~ Ability to manage multiple priorities in a fast‑paced environment.
~ Strong communication and customer service skills.
~ Proficiency in Microsoft Office applications, particularly Excel and Outlook.
~ Experience with ERP, CRM, or customer service systems is preferred.
~ Fluent in Span

📌 Customer Service Associate (España)
🏢 Irobot
📍 España