Joining Busuu means being part of one of the top EdTech companies in the world, a multiple award‑winner recognised for its innovation and impact in language learning. We are the world’s largest online community for language learning, with 120+ million registered users. We make learning a language easy by combining AI‑powered courses with feedback from our integral community of native speakers and lesson content designed for real life. Busuu is part of the global Chegg family. Chegg is the leading student‑first connected learning platform and an NYSE listed company.
We are looking for a motivated and talented Customer Service Representative to handle some of our customers’ queries in English and French or German or Turkish. You have demonstrable experience of providing excellent customer service, the ability to put yourself in the customer’s shoes and sense what could make the difference for Busuu’s success and reputation. You have excellent written communication in the listed languages, strong customer service skills, and the ability to upsell without being too pushy.



You know when to elevate a case to your manager, ask for support when needed, and highlight new trends and issues so that Busuu can improve its service in a timely manner.
Using Zendesk as the main platform, you will respond to a large volume of emails and live chat sessions from our users.
Requests vary from technical bugs to content issues, cancellation and refund requests, app‑review responses, or guidance on app features and functions.
Resolve queries sent to our support team.
At least 1+ year of successful experience as a Customer Service Representative (or equivalent).
Fluency in English and at least one of French, German, or Turkish.
Good typing speed with a minimum of 35 wpm.
Expertise in assisting customers using our app (mobile and web).
Interest in digital services and new technologies.
Willingness to go the extra mile to retain and delight customers.
Excitement to help customers, show empathy

📌 Customer Service Representative (España)
🏢 Busuu
📍 España