Sulzer is a leading engineering company with a proud heritage of innovation.
Join our integral team to grow your expertise and develop innovative solutions
that enable a prosperous and more sustainable society.
ABOUT THE ROLE
Job Summary
The (Field) Service Sr. Coordinator is responsible for coordinating field
service activities including installation, configuration, calibration, and
repair of technical products and systems at customer locations. This role
supports service delivery and may guide other professional-level staff in
non-routine situations.
This job profile is intended for professional-level staff that works
autonomously and may coordinate the activities of other professional-level
staff, especially in non-routine situations.
The Field Service Supervisor plays a key role in ensuring that all services are
executed with quality, efficiency, and safety. This role acts as a bridge
between the customer and the national technical team, working closely with the
Operations Director, the Operations Backoffice and the Workshop Coordinator. The
supervisor is responsible for the end‑to‑end management of all field activities
(maintenance, incidents, breakdowns, commissioning, and supervision).
Key Responsibilities
* Technical team coordination: Assign daily tasks to field technicians based on
priorities and workload, ensuring efficient execution.
* Materials and resources control: Ensure that technicians have the necessary
tools, materials, and documentation to complete tasks quickly and
effectively.
* Work order monitoring: Follow up on work orders, validate the technical
closure, and ensure that all required information is included (photos,
reports, readings, etc.).
* Direct customer communication: Plan and coordinate field activities with the
customer, ensuring that work can be carried out safely and within the agreed
timelines.
* Maintenance contract planning and tracking: Verify that all related
documentation is up to date and that maintenance activities
📌 Field Service Coordinator (Madrid)
🏢 Sulzer
📍 Madrid