Title
Customer Success ManagerJob Scope
As a Customer Success Manager, you will be responsible for developing customer relationships in a set of assigned accounts in order to further overall product adoption and retention. You will gather account intelligence and ensure our customers receive maximum business value from their software investment. You will be the first line of support for our customers. You will monitor ongoing customer implementations and help overcome challenges.Main Duties and Responsibilities

Driving product adoption within all regional accounts
Acting as the first level of support for the customers in the region
Delivering personalized onboarding for customers with new products/new product capabilities and monitoring partner implementations
Conducting value program activities and proactively facilitating customer product education
Encouraging customer engagement in product Communities, Company Events, Success Stories, etc.




Driving cross-team collaboration between the client and Kyriba's product, account, and technical teams
Position Requirements

At least 5-7 years experience in a technology support or delivery role , or equivalent level of education and experience
Strong background in IT and technology, including a broad understanding of industry trends
Knowledge of Treasury, Finance, and/or Accounting is a plus
Ability to handle challenges and problem solving
Excellent verbal and written communication skills
Superior presentation skills
Experience with a variety of ticketing / support platforms and methods
Proficiency in Spanish and English
Education
Degree in Computer Engineering, Computer Science, or an equivalent technical field
Experience
At least 6 years of relevant experience

📌 Customer Success Manager (Madrid)
🏢 Midis Group
📍 Madrid