As a Product Adoption Specialist, you’ll be the first point of contact for customers in the Design & Manufacturing space as they begin their journey with Autodesk solutions
Working across the EMEA region and reporting to the Manager of Emerging Business Customer Success, you’ll drive high-quality customer engagements through proactive outreach — via phone, email, and digital channels — to ensure customers are activated, onboarded, and set up for long-term success
Your passion for technology, understanding of the D&M; industry, and ability to connect with customers across markets will make you an essential part of our general Customer Success team
Serve as the primary contact for customers during product activation — guiding them through login, user assignment, and project setup
Drive a high volume of quality engagements via phone, email, and other digital channels to maximize customer impact
Support customers through early product milestones, identifying and resolving friction points before they become risk




Analyze activation and usage data to identify trends, surface insights, and improve customer outcomes
Collaborate cross-functionally with Sales, Channel Partners, and Support to drive customer success milestones
Document all customer activity and opportunities accurately in Salesforce
Familiarity with Autodesk Fusion or comparable D&M; tools (e.g. SolidWorks, CATIA, Siemens NX)
Experience in a customer-facing role — Customer Success, Account Management, technical support, or similar
Fluency in English and German (written and spoken)
Proficiency in Salesforce or a similar CRM
Knowledge of 3D modeling tools or cloud technologies
Bachelor’s degree in Engineering, IT, or a related discipline — or equivalent experience
Experience with SaaS, cloud-based software, or subscription business models
Additional fluency in French or Italian

📌 Customer Success Specialist (España)
🏢 Autodesk
📍 España