Location: Spain / Madrid / Hybrid / Remote
Language: Spanish Mandatory
Team: Client Services
Maisa is a platform for AI‐driven process automation that helps enterprises automate complex decision‐heavy processes across multiple departments with enterprise scale and auditability.
About The Role Our Technical Account Managers play a crucial client‐facing role to drive adoption, expansion, and value realization for enterprise customers implementing our agentic AI platform. They manage the full lifecycle of customer deployments, from discovery through implementation to broad organisational adoption.
What You'll Do Implementation & Delivery Lead enterprise‐wide platform rollouts across multiple customer departments, managing parallel implementation streams, comprehensive project plans, milestones, and resource requirements
Coordinate customer onboarding activities including technical set‐up, process discovery and mapping, user training, and knowledge transfer
Program Management & Governance Establish and track KPIs and success metrics for each deployment phase,



providing regular status updates to internal and customer executive stakeholders
Identify and mitigate implementation risks through proactive programme management
Enablement & Adoption Develop scalable training programs and materials to drive customer self‐sufficiency and adoption through change‐management best practices
Build and maintain a use‐case repository to track implementation progress, measure success, and identify expansion opportunities
Stakeholder Management Serve as primary point of contact for technical and operational issues during implementation
Facilitate cross‐functional collaboration between customer teams and Maisa AI resources, driving stakeholder engagement
Key Requirements Strong demonstrable experience managing enterprise technology implementations, with proven experience leading customer onboarding, training programmes, and change‐management initiatives at scale
Strong programme management

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