The job profile for this position is Customer Service Senior Analyst, which is a Band 3 Senior Contributor Career Track Role.
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About us
At Cigna Healthcare, we are committed to improving the health, wellbeing and peace of mind of those we serve. As part of a integral healthcare leader, we continuously evolve our services and operations to deliver high-quality, customer-centric experiences.
Our teams work collaboratively across regions and functions to maintain operational excellence and ensure the best possible outcomes for our customers and providers.
About the role
The SME – Provider Inquiries plays a key role within the Provider Inquiries team, providing expert support on complex provider queries, with a particular focus on US processes, policies and systems.




This role acts as a central point of expertise for the team, supporting day-to-day operations, resolving complex or escalated cases, and ensuring consistency in how inquiries are handled. It also provides ongoing support to the Network Operations Lead, helping manage ad hoc queries, operational challenges, and team-level support requirements.
Working closely with internal stakeholders and frontline teams, the role ensures the team is well-supported, decisions are aligned, and high standards of quality and service are maintained.
Key responsibilities
Act as a subject matter expert, managing and resolving complex and escalated provider inquiries
Provide day-to-day support and guidance to frontline teams to ensure consistent and accurate handling of queries
Support the Network Operations Lead with ad hoc requests, operational queries, and team-related priorities
Act as a key escalation point f

📌 SME – Provider Inquiries (Pozuelo de Alarcón)
🏢 The Cigna Group
📍 Pozuelo de Alarcón