About Graitec Group

Graitec is a integral leader in Building Information Modeling (BIM) solutions, designing and developing softwarethat helps architects, engineers, and manufacturers design smarter and better. With over 30 years ofinnovation and an entrepreneurial spirit, we’ve tripled our revenue in just five years.

Our North Star is clear — accelerate the digital transformation of the AECO industry and model the future. Weachieve this by growing our recurring revenue through innovative software and services that drive adoption,integration, and lasting value for our customers.

Our 800 experts across 30+ offices in 12 countries support more than 270,000 users worldwide. As a globalAutodesk Platinum Partner, we combine world‑class partnerships with our own cutting‑edge software andservices to drive performance and sustainability across the industry.

At Graitec, we move fast and think big. We collaborate across teams and borders, embrace diversity, andchallenge ourselves to innovate every day. We believe in doing the right thing, breaking down silos,



andmaking an impact together.

About the Team Hiring

The Customer Success team manages the end-to-end customer lifecycle, from onboarding and adoption throughretention and expansion. The team ensures smooth coordination with internal departments and customers,maintaining strategic alignment, operational efficiency, and delivering measurable business outcomes at everystep.

Overview

The Manager, SMB Customer Success & Operations leads a high-volume Customer Success team focused on retention, renewal execution, adoption, customer engagement and operational excellence across Graitec's SMB customer base. This position requires an operations-minded leader who can manage volume, productivity, team capacity, KPI execution, process adherence and continuous improvement.

KPI-led operator: Comfortable managing productivity, activity levels and quality in a high-volume environment

Scale mindset: Able to design repeatable motio

📌 Manager, Customer Success (Moncada y Reixach)
🏢 GRAITEC
📍 Moncada y Reixach