- Location: fully onsite in Barcelona, Vienna, Munich, London or Varsaw; initial 2-month onboarding required in Vienna's headquarters
- Salary: €60,000–€80,000 OTE
- Languages: French (native), English (advanced)
- Experience: 2–5 years
- Anything else: Full-time, equity included, equipment of choice

WHAT'S THE PROJECT?

The project is that you bring your talent and your ambition to a fast-growing tech market leader. Our client is Europe's leader in AI phone agents for SMBs, expanding rapidly across general markets and launching new products. Having scaled from $1M to $10M ARR in under 12 months with over 9,500 customers, the company operates with a high-velocity, execution-driven culture focused on fast growth, direct ownership, and zero unnecessary meetings.

AND WHAT'S MY ROLE IN THIS?

As Customer Success Manager for the French market, you'll take full ownership of your SMB customer cohort right after signing, driving end-to-end success, high retention, and product adoption.
- Manage a portfolio of French SMB accounts across their complete lifecycle




- Act as the primary technical and strategic point of contact, running proactive check-ins based on usage signals
- Help customers set up their AI phone agents and coordinate with internal developers for complex technical integrations
- Troubleshoot setup issues independently, interpreting API documentation and error logs
- Identify expansion opportunities and new AI use cases to keep customers highly engaged
- Spot early churn risks and execute retention strategies rapidly
- Manage daily activity, workflows, and account tracking autonomously in HubSpot

OK, AND WHAT DO YOU NEED?
- 2–5 years of experience in Customer Success, Account Management, Forward Deployment Engineering, or a technical client-facing SaaS/B2B role
- Native or C2 level French and strong professional English
- Proven experience in high-volume, fast-paced environments
- Solid technical understanding, comfortable reading API docs and debugging setup

📌 Customer Success Manager (Barcelona)
🏢 Blu Selection
📍 Barcelona