16 ago
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Blu Selection
|
Barcelona
16 ago
Blu Selection
Barcelona
Barcelona, Spain (1 day per week from home / Hybrid model)
Fast-scaling B2B SaaS launch
€25k - €33k base / €30k - €40k OTE
What's the project?
Imagine a world where passionate experience creators—the people who teach you how to cook authentic tapas, guide you through breathtaking kayak tours, or host local art workshops—don't have to stress about the boring admin stuff.
Our client has built a vertical-focused software platform (an all-in-one operating system) specifically for these experience businesses. It helps them manage daily operations, boost bookings, handle payments, and scale their business with total clarity. They operate in the booming travel tech and experience economy sector, which is seeing massive digital transformation right now.
Now, after conquering multiple European markets with a recent €12M Series A funding round, they are officially opening the Spanish market. This means you will be joining a fast-paced, high-energy environment where your voice matters, and your work directly shapes the company's footprint in Spain from day one.
Your role in this
As an Onboarding Specialist, you will hold the keys to the customer's initial success on the platform. You will guide newly signed experience creators through product setup and technical configuration, transforming contract signatures into fully activated, thriving users. Your main objective is delivering a smooth, fast time-to-value by guiding customers from initial signup to active platform adoption (hitting key transaction milestones within an average 50-day window) before smoothly handing them over to Customer Success.
Key Responsibilities:
- Own end-to-end customer onboarding journeys from newly signed deals to active platform usage.
- Guide creators through account setup, platform configuration, and initial bookings, teaching them how to get maximum value from the tech.
- Manage multiple onboarding projects concurrently while keeping data, status, and timelines pristine in HubSpot CRM.
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📌 Onboarding Specialist (Barcelona)
🏢 Blu Selection
📍 Barcelona