Company

Our client is a B2B platform revolutionizing the parking and mobility industry. They simplify the complex landscape for parking operators by connecting payment apps, hardware, and operators.

Reporting to the Chief Revenue Officer (CRO) the Account Manager is a critical, client-facing role that serves as the central hub for our existing and prospective customers. You will be the primary point of contact responsible for building strong, long-lasting customer relationships, ensuring client satisfaction, and driving long-term value and retention. This is a hybrid role encompassing proactive customer success, reactive support triage, commercial account management, and sales pipeline development. You will be the "voice of the customer", providing essential feedback that directly shapes our product and services.

Client Relationship & Account Management:
Manage the commercial relationship for most accounts, including handling renewals, identifying upsell opportunities, and managing contracts.
Onboarding & Customer Success:
Sales Prospecting & Lead Nurturing:




Research and identify potential leads and key accounts within target markets to support business growth.
Conduct initial outreach to prospects via email, calls, and social media to introduce Mitte's value proposition.
Qualify inbound and outbound leads based on strategic fit, budget, authority, and timeline.
Coordinate with the sales team to ensure a smooth handoff of qualified leads and schedule discovery calls.
Maintain accurate and detailed records of all lead interactions and status updates in the company CRM.

Support & Issue Triage:
Act as the first line of support and the first point of contact for all client requests and issues.
for complex matters, perform initial triage and accurately route requests to the Product, Integrations, or Support (COO/Dev) teams.
Support
Complaint Management: Handling customer complaints with professionalism, identifying root causes, and ensuring satisfactory resolutions.

📌 Account Executive (Cataluña)
🏢 Agrupa Global Talent
📍 Cataluña