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Guest Service Agent at REMS

Summary

The Guest Service Agent is in charge of ensuring a perfect guest experience by: communicating, welcoming and assisting them during their stay, while ensuring the quality compliance of the properties. He is also responsible for reporting to the Property Managers and Property Leaders.

Responsibilities

- Guide our guests using our communication tools (PMS and phone calls).
- Welcome the guests to the properties and assist them during their stay (check-in).
- Offer additional services to the guests (guided tours, extra cleaning, breakfast, etc..).
- Acknowledge and advise on tourist attractions (food & beverage recommendations, transportation, cultural events, etc.).
- Cover the reception of the guests in our office.
- Communication with the Property Management, Cleaning and Maintenance Departments on the specific operation needs.

Conditions and Benefits

Location: Malaga historic center.

Schedule: 5 days per week, 8 hours per day and 1hour break.



Detailed schedule will be defined by the Guest Service Team Leader every month.

For the night shift: Schedule varies from 00:00 t0 08:00 am.

Possibility of part time scheduling starting from 30H/ Week.

Contract: Permanent employment contract with a trial period depending on profile.

Days off: 2 days per week

Salary: Between 20.500 EUR and 25.500 EUR annually.

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Skills and qualifications

Good writing and spelling capabilities in English and Spanish (French and any other language is a plus).

Be reactive, adaptive and improvise while facing issues.

Having strong customer relationship capabilities.

Good knowledge of Andalucía is a plus (restaurants, cultural sites, activities...).T

Experience as a receptionist in a hotel or AirBnB accommodation is a plus.

A Bachelor's degree in a relevant field is a plus.

Why us?

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📌 Night Guest Service Agent (Antequera)
🏢 REMS INVESTMENT
📍 Antequera