Job Title:

Team Leader (English - speaking) - On-site BM01

Job Description

Experiencethepowerofagame-changingcareer

Wanttobepartofaninnovativeandgrowingteam?We'reaglobaltechnologyandservicesleaderthatpowersthebrandsofthefuture.Wehelpwell-knownbrands-theonesyouuseeveryday-improvetheirbusinesseswithtechnologyandintegratedsolutions,inover70countries.

Ifyou'relookingtogrowandbeinspired,asaTeamLeaderinBarcelona(on-site) ,youwillbepartofourteamofgame-changerswhoarepoweringthebrandsofthefuturebydeliveringexceptionalcustomerexperiences.

Careergrowthandpersonaldevelopment

Thisisagreatopportunitytoexperiencethepowerofwhat'snextanddevelop"friendsforlife"atthesametime.We'llgiveyouallthetraining,cutting-edgetechnologies,andthecontinuingsupportyou'llneedtosucceed.

Whatyouwilldointhisrole

- Leadandcoordinatetheday-to-dayoperationsofaCustomerServiceteam,ensuringexcellentserviceacrossphone,email,andchatwhilemaintainingoptimalcoverageandresponsetimes.
- Actasthefirstpointofescalationforcomplex,sensitive,orhigh-valuecustomercases,ensuringtimelyandeffectiveresolution.
- Monitorindividualandteamperformanceusingkeyperformanceindicatorssuchasresponsetimes,resolutionrates,andcustomersatisfaction,providingregularcoachingandconstructivefeedback.
- Conductqualityreviews,identifyperformancetrends,andworkwithmanagementtoimplementactionplansthatdrivecontinuousimprovement.
- Supporttheonboardinganddevelopmentofnewteammembersbydeliveringtraining,sharingbestpractices,andfosteringacultureofcontinuouslearning.
- Collaboratewithcross-functionalteamstocommunicatecustomerinsights,identifyrecurringissues,andcontributetoimprovingprocesses,tools,andknowledgeresources.
- Ensureoperationalproceduresandqualitystandardsareconsistentlyfollowedwhilepromotingserviceexcellenceandaccountabilityacrosstheteam.

Concentrixisagreatmatchifyou:

- Areproficientorbilingualin English




- Have 3-5yearsofexperienceincustomerservice ,including atleast1-2yearsinaTeamLeader,SeniorAgent,Mentor,orsupervisoryrole .
- Havepreviousexperienceina B2Bcustomerserviceenvironment (preferred).
- Haveexperienceinthe technologyore-commerceindustry (consideredaplus).
- Demonstrateexcellentleadership,coaching,andpeoplemanagementskills.
- Arehighlyorganizedandabletoprioritizetasksinafast-pacedenvironment.
- Havestronganalyticalandproblem-solvingskills,withtheconfidencetomanagecomplexcustomersituations.
- Areproficientincustomerserviceplatformssuchas Zendesk,Gorgias,orsimilarCRMtools ,andarecomfortableusingreportingdashboardsandMicrosoftOfficeapplications.

What'sinitforyou

- Youwilljoinusonastable,full-time 39-hourweeklycontract .
- Competitivesalaryof €25.376 gross/year ,plusupto €3,000gross/yearinbonus+privatemedicalinsurance
- GreatofficelocationinBarcelona.
- Friendshunting(referral)bonus.
- Fullpaidtrainingaboutthecompanyandtheprojectyouwillbeworkingon.
- Careerdevelopmentprogramandspecializedcourses.
- Opportunitytoworkinacollaborative,multicultural,andfast-growingenvironment.

Experiencethebestversionofyou!

AtConcentrix,weinvestinourgame-changersbecauseweknowthatwhenourpeoplethrive,ourclientsandtheircustomersthrive.

Concentrixisanequalopportunityemployer

We'reproudlyunitedasoneteam,onecompany,globally.We'recommittedtoequalemploymentopportunitiesforallcandidatesandaworkenvironmentfreefromdiscriminationandharassment.Allourrecruitmentpracticesarebasedonbusinessneeds,jobrequirements,andprofessionalqualifications,withoutregardtorace,age,genderidentity,sexualorientation,religion,ethnicity,familyorparentalstatus,nationalorigin,disability,oranyotherclassificationprotectedbyapplicablenationallaws.

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English (Required), French (Required)

Time Type:

Full time

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📌 Team Leader (English - speaking) - On-site (Barcelona)
🏢 CNX
📍 Barcelona