Empresa: Pullman Barcelona Skipper

Pullman Barcelona Skipper 5* Hotel located in Barcelona is searching for a Welcomer Agent to incorporate at their Front Office Team.

The main duties are:

CUSTOMER RELATIONS

- Present and visible in the lobby, he or she is easily identifiable by guests as the person to whom they should go; Contributes to guests' sense of well being and loyalty, by establishing a warm and personalised relationship.
- Gives priority to guest relations, while taking care to respect administrative procedures
- Anticipates guests' needs and takes them into consideration. Handles guests' requests for information and provides answers; puts them in contact with the appropriate people.
- Handles any customer objections, comments or complaints.
- Promotes the use of the automated check in/ check out kiosks to guests and provides assistance.
- Collects and inputs information on guests.

PROFESSIONAL TECHNIQUES

- Manages the flow of hotel customers, keeping waiting times to a minimum.
- Makes the guest's stay easier, providing appropriate information and solutions to meet his/her needs.
- Takes care of the arrival and departure processes for guests in compliance with internal procedures.
- Informs guests about the formalities,



any particular conditions relating to their stay and the services available in the hotel
- Handles phone calls.
- Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the department
- Ensures that all guest documentation is up-to-date and available.
- Handles reservations for all points of sale as needed.

TEAM MANAGEMENT

- Assures the interface between all hotel departments and service-providers if necessary.
- Helps train and develop other welcomers in the team.

COMMERCIAL /SALES

- Promotes the hotel's range of services in order to increase sales.
- Applies and actively supports the hotel's pricing policy in order to increase REVPAR.
- Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs.
- Encourages synergy within the marketplace by applying the inter-hotel coordination policy. Advises guests on potential trips to other Accor hotels.
- Conducts visits of the hotel and points of sale. Gives feedback to the Sales department.

ADMINISTRATION

- Respects procedures governing invoicing and cash operations
- Manages the cash under his/her responsibility

#J-18808-Ljbffr

📌 Welcomer - Receptionist - Barcelona (Barcelona)
🏢 Preferente.com
📍 Barcelona