Mandarin Oriental Punta Negra, Mallorcaislooking for aSommelier to join ourFood & Beverageteam.

Are you a master of craft?Do you thrive in a team that succeeds together,demonstratingintegrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residenceslocatedin prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilstrepresentingthe verycutting-edgeof luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental PuntaNegra pulses with the vibrant spirit ofMallorca.Here,subtleand emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly.Celebrate the essence ofMallorcathrough bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at Mandarin Oriental Punta Negra, Mallorca, our Sommelier plays a key role in the Food & Beverage department. The Sommelieris responsible fordesigning wine and beverage menus for each outlet,maintainingand managing the beverage inventory according to the outlet’s bar stock proposals, and helping to drive beverage sales through expert recommendations and excellent service. The Sommelier will also ensure the work environment, service utensils, and wine-serving standards are kept tohigh levelsof quality at all times.

AsSommelier,you willberesponsibleforthe following duties:

- Oversee all operational duties related to wine and beverages asappropriateand be able to prioritise the required level of engagement in theoutlet.

- Have an in depth understanding of theoutlet’sconcepts,menusand all other facilities the hotel offerstorecommend and verbally explain those to the guests.

- Knowledge of wines,



particularly details about grapes varieties, harvest times, origin of the wine, structure, aroma,flavourand fermentation process.

- Providethe wine servicein all the outlets in serving and decanting wine.

- Maintain and rotate the stock by managing the daily activitiesand according with the implemented standard for each outlet.

- Provide adequate wine suggestions depending on the guest preferences and give recommendation in a positive and friendly manner, by promoting and up selling wines and other beverages, ifappropriate.

- Maintain and organizeappropriate stocklevelsin the outletand ensure sufficient inventory for daily usage.

- Ensure all glass inventory and utensils needed for wine service are in proper condition at all time and list all broken items into the outlet breakage list.

- Follow up all maintenance defaults affecting servicewith the direct line of report.

- Work closely with theHead Sommelier,KitchenChefand outlet managers to develop andelevate thewineservice experience.

- Constantlyidentifyareas for improvement in service and beverage quality through member and guest’s comments, comment cards and incident reports and share observations and recommendations with theHead and theDirector of Food & Beverage,and perform any other reasonable duties asrequired.

- Carry out regular detailed analysis of wine and beverages related sales throughout the hotel.

- Work closely with Outlet Managers and the Materials Management team to coordinate sourcing and streamline daily service.

- Assistin regular wine trainings with F&B; colleagues, continue learning, and stay updated on current wine trends.

- Colleague Relations:





- Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks andassistcolleagues in ensuring general table maintenance during wine service.

- Provide leadership,directionand support to all colleagues at any time, particularly with wine related matters.

- Consult guests proactively on any wine related matters and provide recommendations that suit their requirements.

- Listen to every guest andobservebody language carefullytobe able to understand guest needs and expectations and consistently delight and satisfy every guest.

AsSommelier, weexpectfromyou:

- Degree inHospitality Management or similar.

- At least2-3years’ experienceina similar role.

- Experience working in fine dining restaurants and multi-property Food & Beverage departments.

- Experience in luxury hospitality.

- Ability to understand guest needs and expectations and to deliver superior customer service through own initiative and through driving and motivating his/her team accordingly.

- Experience with restaurant point of sales and cashiering procedures.

- Extremely organized andpossessa solid administrative capability.

- Proven ability to successfully support, motivate and lead a large and diverse team.

- Ability to organizeand worklarge projects and events.

- Perform job with attention to details and the ability to organize and handle multiple tasks.

- Competent computer skills including MS Office or equivalent.

Our commitment to you

- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

- MOstay. When you work as hard as our colleagues do,it’simportant to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. TheMOstayprogramme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’reFans. Are you?

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📌 Sommelier-3 (Son Caliu)
🏢 Mandarin Oriental Hotel Group
📍 Son Caliu