16 ago
|
Infotree Global Solutions
|
Santa Cilla do Valadouro
16 ago
Infotree Global Solutions
Santa Cilla do Valadouro
Looking for an Customer/Technical Support Engineer (XDR/KOI) for a long term contract position to work on Cortex XDR Support Team based in Madrid. Resolve Break/Fix technical support cases, handling configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web.
Work directly with ETAC and Engineering to get customer issues resolved
Publish Technical Support Bulletins and other user documentation in the Knowledge Base
Have a thorough understanding xiphteb of software release and bug cycles
Ability to collaborate with high-performing internal and outsourced teams
📌 Technical Support Engineer- Remote (Santa Cilla do Valadouro)
🏢 Infotree Global Solutions
📍 Santa Cilla do Valadouro