Senior Technical Support Engineer – Security
Location: Madrid, Spain – Hybrid, 3 days per week in the office
Contract: Initial 12-month fixed-term contract, with strong potential for extension or conversion
Language: Fluent English essential

We are working with a leading cybersecurity business looking for a Senior Technical Support Engineer to join their Madrid-based team.

This is a complex troubleshooting and technical escalation role, supporting customers with challenging cybersecurity issues and acting as a key escalation point before cases reach Development/Engineering.

A background in cybersecurity, networking or security product support is highly desirable, with experience working on complex technical cases and a strong understanding of troubleshooting and root-cause analysis.

Handle complex break/fix technical support cases,



taking ownership from investigation through to resolution.
Act as a senior escalation point, using fault isolation and root-cause analysis to diagnose challenging technical issues.
3+ years' experience in a relevant technical support or engineering environment.
~ Cybersecurity or networking industry experience is highly desirable.
~ Experience with Salesforce and Jira is desirable.
~ Fluent English is essential (B2+ minimum).
~ A fantastic opportunity to join a high-performing cybersecurity team in an international environment, working on complex customer issues and cutting-edge security technology.

Hybrid Madrid | €45,000–€50,000 | 12-month contract | Strong extension/conversion potential

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