Set in a working olive grove, Soho Farmhouse Ibiza brings all the things we love about Soho Farmhouse in Oxfordshire to members living and visiting the White Island including bedrooms, an outdoor pool, a holistic wellness experience with a gym, yoga deck and treatment rooms and an organic kitchen garden restaurant and bar.
The Role…
We are seeking an experienced Guest Services to join our team at Soho Farmhouse Ibiza . As a Guest Servicesyou will support with communicating with guests any questions or queries, travel arrangements, booking reservations for the hotel and other outlets arriving by telephone, email or through a central reservation system.
- Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly.
- Processes reservations for other outlets such as spa and restaurant.
- Assists in answering any member or guest queries via telephone or email
- Processes reservations from the sales office, other hotel departments, and travel agents
- Knows the type of rooms available as well as their location and layout
- Knows the selling status, rates, and benefits of all packages plans
- Communicates reservation information and all special requests to the front desk
- Processes cancellations and modifications and promptly relays this information to the front desk
- Understands the hotel’s policy on guaranteed reservations and no-shows and communicates information to guests
- Prepares expected arrival list for front office use
- Updates member and guests’ profiles
- Handles daily correspondence. Responds to inquiries and makes reservations as needed
- To be aware of all front office procedures
- Willing to undertake any reasonable request made by management in any other areas of the house
- Build a positive relationships with members and guest.
- Communicate and red flag any feedback to the management team.
- Influence a fun and positive atmosphere by bein
📌 Recepcionista (Islas Baleares)
🏢 Soho House via Caterer.com
📍 Islas Baleares
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.