Barcelona, Spain (1 day per week from home / Hybrid model)

Fast-scaling B2B SaaS launch

€25k - €33k base / €30k - €40k OTE

What's the project?

Imagine a world where passionate experience creators—the people who teach you how to cook authentic tapas, guide you through breathtaking kayak tours, or host local art workshops—don't have to stress about the boring admin stuff.

Our client has built a vertical-focused software platform (an all-in-one operating system) specifically for these experience businesses. It helps them manage daily operations, boost bookings, handle payments, and scale their business with total clarity. They operate in the booming travel tech and experience economy sector, which is seeing massive digital transformation right now.

Now, after conquering multiple European markets with a recent €12M Series A funding round, they are officially opening the Spanish market. This means you will be joining a fast-paced, high-energy environment where your voice matters, and your work directly shapes the company's footprint in Spain from day one.

Your role in this

As an Onboarding Specialist, you will hold the keys to the customer's initial success on the platform. You will guide newly signed experience creators through product setup and technical configuration, transforming contract signatures into fully activated, thriving users. Your main objective is delivering a smooth, fast time-to-value by guiding customers from initial signup to active platform adoption (hitting key transaction milestones within an average 50-day window) before smoothly handing them over to Customer Success.

Key Responsibilities:

- Own end-to-end customer onboarding journeys from newly signed deals to active platform usage.
- Guide creators through account setup, platform configuration, and initial bookings, teaching them how to get maximum value from the tech.
- Manage multiple onboarding projects concurrently while keeping data, status, and timelines pristine in HubSpot CRM.




- Collaborate with Account Executives for clean account handovers and prepare seamless transitions for Customer Success Managers post-adoption.
- Spot friction points, gather real-world customer insights, and share feedback directly with Sales, Product, and CS teams to continually improve localized workflows.

What should you bring?

We are looking for proactive, tech-curious problem solvers who genuinely care about customer success and love translating technical details into clear, easy guidance.

Must-Haves:

- 6+ months of experience in onboarding, Customer Success, account management, customer support, or related client-facing roles (we welcome experienced professionals looking for a hands-on individual contributor role!).
- Native Spanish speaker, alongside strong professional English.
- Strong, empathetic communication skills via phone, video, and email.
- High level of agency, proactivity, and curiosity—you take ownership without waiting to be told, and you love learning how systems work.
- Ability to break down technical or process-heavy topics into clear, accessible steps for non-technical users.

Nice-to-Haves:

- Background or strong interest in SaaS, travel, hospitality, events, or marketplace platforms.
- Hands-on familiarity with CRMs like HubSpot or sales tools like Gong.
- Exposure to extra European languages.

The Vibe & Perks

Is that it? Launching a new market means you'll be on the front lines! The excitement of building something fresh brings real challenges: local market adaptations, evolving payment setups, and processes that are actively being built as you go. If you need rigid corporate structure, this isn't for you—but if you thrive in a collaborative, fast-moving environment where your feedback directly shapes the product, you'll love it here.

Compensation includes a split base salary and performance commission structure (combining overall portfolio performance with your personal speed-to-ramp targets). The company culture is energetic, supportive, and grounded in teamwork—where asking questions, helping teammates, and celebrating wins are part of everyday life!

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📌 Onboarding specialist (Cataluña)
🏢 Blu Selection
📍 Cataluña