- Work regular days as a Client Support Specialist for the LATAM market during 14:00–22:00 hours
- Communicate remotely with clients via email, phone, and chat
- Provide clients with information about Mapon products
- Proactively resolve problems and troubleshoot solutions and devices
- Plan installation trips for technical specialists to clients and support technician work
- Collect and analyze data
- Cover colleagues’ duties during holidays, business trips, studies, or sick leave
- Assist the Integral Support team with incoming tasks
- Follow organizational policies and regulations
- Comply with confidentiality commitments
- Act as a brand ambassador and reflect company values

Requirements

- More than 2 years of previous client support experience
- Experience using ticketing tools such as Intercom, Zendesk, or HubSpot
- Previous IoT experience valued
- Great organizational skills
- Responsibility with assigned tasks
- Effective communication skills for providing key information to the Direct Manager or other departments
- Willingness and ability to help people
- Ability to react quickly and concentrate in stressful situations
- Organized and proactive attitude
- Ability to follow instructions and independently identify the next task




- Proficient Spanish and English language skills
- Other language skills valued
- Ability to work 14:00–22:00 hours
- Ability to provide two references from previous workplaces for the background check

Core Competencies

Demonstrates strong client support capabilities with over 2 years of experience, effective communication skills in both Spanish and English, and proficiency in using ticketing tools. Exhibits a proactive attitude and organizational skills to manage tasks and support technical teams efficiently.

Highest-signal resume keywords

- Client Support Experience
- Ticketing Tools Proficiency
- Proficient Spanish and English Skills
- Organizational Skills
- IoT Experience

ATS Optimization Keywords

Hard Skills

- Client Support
- Data Analysis
- Problem Resolution
- Troubleshooting
- Installation Planning

Soft Skills

- Effective Communication
- Organized Attitude
- Responsibility
- Willingness to Help
- Ability to Concentrate Under Stress

Industry Keywords

- LATAM Market
- Confidentiality Commitments
- Brand Ambassador

Tools & Technologies

- Intercom
- Zendesk
- HubSpot

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📌 Client support specialist, evening shift (Cataluña)
🏢 Jobtailor
📍 Cataluña