Technical support manager, l2/l3 — ai-driven saas (Cataluña)

Technical support manager, l2/l3 — ai-driven saas (Cataluña)

16 ago
|
Travelperk
|
Cataluña

16 ago

Travelperk

Cataluña

Perk is scaling its Spend Customer Care, seeking a hands-on technical leader to guide the Level 2 team and collaborate closely with Engineering. You will raise technical maturity, improve workflows, and empower care to resolve complex issues independently.

You will coach engineers and support staff, shape the L2/L3 collaboration model, and drive automation and AI-enabled improvements to scale technical support across our product areas.

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📌 Technical support manager, l2/l3 — ai-driven saas (Cataluña)
🏢 Travelperk
📍 Cataluña

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